Balifurnish Frequently Asked Questions

For ordering, email to info@Balifurnish.com Ph.Fax (62 361) 488 721 Cel (62 81) 7973 1022 Skype: cvmaya
Visit our handicrafts shop in Bali Indonesia. Shop No.1 Soputan Surya Shopping Arcade
Gunung Soputan Street. No 23 Denpasar Bali Indonesia

<Ordering>

1| What should I do to make an order?

1. Email Info@Balifurnish.Com to let us know the item numbers, quantities you desire and your shipping address (along with shipping preference PORT).
2. Once we receive your information we will calculate the shipping and total cost of goods for you then email you an invoice to review
3. When you receive the invoice agree with all cost. You will then make payment by wire transfer to our bank account. You must also email or fax us with proof of wire transfer to let us know that you are sending payment so that we may process your order.
4. When payment is received your order will be prepared sent.

2| If I have other things that I am looking for that you don't carry in your web site can I send some pictures to see if you can find it for me?

Yes.

3| After an order is posted, how long does it take to put it together ?

This depends on what and how much you order , some items in our catalog the turn-around time is very fast , within one week including packing and documentation. Send us your order, we will give you a response via return e-mail for your consideration.

4| Can you provide Samples ?

Yes. We can provide samples of all products , however it is our policy to charge for samples and shipping of these items, we will ship the samples via your requested method.

5| What Duty and Tariffs do I need to pay?

All Indonesian export requirements will be included in your invoice. All Import duty and tariffs need to be paid by purchaser directly to the government agency in the delivery country.

6| Can i mix my balinese handicrafts order with your rayon batik sarong from Batik Sarong .com ?

Yes.

<Shipping>

1| Is shipping included in the cost of items listed on your site?

No, Shipping prices vary by many factor (destination, exchange rate volume of order. We can't add shipping cost.

2| How is shipping arranged?

Once you have a general idea of what you would like to order simply send email to info@balifurnish.com with the items and quantities desired. When we receive this information we will calculate the total cost of goods and the shipping cost. We will take this information and compile it into a invoice for you to review.

We handle all the cargo arrangements and take care of all necessary official documentation for most of our customers (certificate of origin, B/L, commercial invoice packing list, quota visas, etc.) because most of the time we can get better cargo rates here than you can locally. But sometimes you can get better deal on your end, so when a new customer sends us his or her order, we check the rates on this end and also ask you to check the rates on your end. We don't make any money on packing or cargo related expenses. Whichever rate is best for you.

3| what is your delivery time frame?

LCL (Less Container Service) - 7 weeks
Container service - 6 weeks

4| How do you pack items?

The answer is related to how delicate the item is, how heavy or large the item may be, and the amount of the items involved. Small Items are normally wrapped in paper or bubble wrap then packed into boxes with shredded paper. Very delicate items are surrounded by fine shredded paper then placed in plastic bags. Heavy and large items are framed and crated.

5| Do I have to use your delivery service?

No, you may use your own service if you like. If you would like to have your shipping agent pick up items purchased from us simply send us the contact name and phone number.

6| What is LCL?

LCL stands for "Less Container Load" . LCL is a delivery method where one cubic meter (35 cubic feet) is shipped by surface shipping methods. LCL shipments are delivered to the nearest port of customs bonded warehouse where the customer must make pick up or make arrangements for the goods to be picked up by a customs broker. When using the LCL shipping option customers are responsible for customs clearance of hiring a customs broker to do this clearance for them.

Shipping via LCL means that your products are packed into paper cartons and then we build wooden crates around the cartons. Your crates are then moved to our cargo company; official government documentation is completed; the shipment is then trucked to the port of Surabaya, Java which is the closest international shipping port to Bali.

Since your LCL shipment is just a few wooden crates and doesn't fill a container, then it must wait at the port while the shipping company "consolidates" your order with other small orders going in the same direction. The shipping company waits for enough orders to combine with yours and fill a container. Usual waiting time is 2-4 weeks.

We recommend you to place an order for Full Container Load (FCL) than Less Container Load (LCL), here's the disadvantage of placing an LCL order:

1st disadvantage:

LCL is much more expensive per cubic meter than a container. Here's why:
In a sealed 20' or 40' container, you get the full use of the cubic meters inside that container, with LCL wooden crates you lose about 25% of the useable space due to the wood crate and lack of flexibility when packing large products. That means you're actually paying 25% more just in lost space

2nd disadvantage:

Because LCL shipments always have to be consolidated, the transit time is usually double that of a sealed container. Example, a container to the West Coast of the USA takes about 30 days, while an LCL order to the same port more likely will take 45-60 days.

3th disadvantage:

Your wooden crates are manhandled in a variety of places. From our warehouse to the truck; from the truck to the cargo company; from the cargo company to the port; from the port to the ship; from the ship to your port; and from your port to your front door.

LCL is the most expensive way and least safe way to go while 20' and 40' containers are the safest and most cost-effective. Here's the advantage of placing a 20 or 40' container order:

1st Advantage:
You get the entire use of the 30 cubic meters of space.
When we pack an order for a container, we use only cardboard cartons. We do not have to pack anything in wooden crates, with the exception of something extremely valuable.

2nd Advantage:
There is no delay. When we order a container for your order, we have already pre-planned which ship we'll be using (and when);
A truck is brought down from Surabaya, picks up the container, immediately returns to Surabaya and puts it on the ship. Containers going to the United States get there in 30 days or under, Europe usually 3 weeks, Asia even less time.
If you plan an order well you can generally get $8,000.00 to $12,000.00 into a 20' container. Double those numbers for a 40' container.

7| What Charges Are Included and Excluded in LCL Rates?

Shipping price to include: Ocean Freight, Packing, Indonesian Handling, Indonesian Vessel and Trucking Fees, Document Fee, Bill of Lading, Courier Charge to deliver Bill of Lading, Fumigation.
Shipping price excludes:
Import duty or any other import tax (there is no US customs duty on furniture or art entering the US form Indonesia)
US dock delivery charges (You will be responsible to pay DDC, Destination Delivery Charge, to the warehouse in before you will be able to pick up your shipment. Average DDC charges are $30 US Dollars per cubic meter (35 cubic feet)
Document Transfer Fees - These are fees that the customs office and the warehouse charge to process your paperwork.
Normal DTF fees are $50 per shipment.
Late pick up Warehouse fees (once your shipment has been cleared of customs you must pick up the order in a timely manner so that you do not incur storage fees)
When using LCL, partial container, service you will need to fill out some import paperwork before your order can be picked up.

10| How long LCL shipment take to be delivered to the US?

LCL shipments take on average to the US
- One week to be delivered to Surabaya Indonesia from Bali Indonesia.
- 3 to 10 days to be delivered by ship to Singapore from Surabaya
- 1 to 10 days to be transferred to a US bound vessel
- 30 days shipping and trucking to your port
- 2 to 3 days for customs clearance

MINIMUM DELIVERY: 39 days
MAXIMUM DELIVERY: 56 days

11| How much will fit into a Container? How much will it cost to ship a container to me?

There are 3 container sizes that we use.
20 feet containers that hold 33.2 cubic meters worth of goods
40 feet containers that hold 67.7 cubic meter worth of goods
40 feet High Cube containers that hold 76.4 cubic meter worth of goods
Container delivery cost depend on the following:
o What size container is used
o Where the container will be delivered to
o The availability at the time of booking

If you would like for us to check the price of shipping a container to you please use our online contact form to send us your request. Please make sure to included your address (shipping port) container size needed.

12| What express courier services do you use?

We use express courier services only for sending documents or samples. In cases where the customer requests us to use express courier services we are able to use FedEx, DHL, TNT or UPS .

14| Can you give me information about custom brokers?

One of your responsibilities to yourself is to get on the phone and talk to customs brokers shop their pricing. Once you have a broker, it's his or her job to handle all the paperwork that we send, clear your shipment through your customs, settle any duties necessary and so on. Your customs broker is also a good person to recommend the most cost-effective way of moving your shipment from the port to your front door. Remember, we're charging you only for delivery to your nearest port. Our responsibility stops there and yours begins.

For UK importer:
Here are a few custom brokers web sites from the UK on the sites you will find all the contact information that you will need to get the information that you need. They will ask you things like the purchase price of the order, its size and the number of pieces.

http://www.astralcouriers.co.uk http://www.jamescargo.com http://www.heathrowcouriers.co.uk

15| Examples Shipping prices to USA?

New York $ 100/CBM, Tampa $ 100/CBM, San Francisco $ 85/CBM, Houston $ 85/CBM, Boston $ 100/CBM

16| Examples Shipping prices to Canada?

Montreal $ 110/CBM, Toronto $ 110/CBM, Vancouver $ 90/CBM

17| Example Shipping to France?

LCL Service: 1 cubic meter delivered to Paris = $200 Marseille = $150 Le Havre = $145 Bordeaux = $220

18| How Much Will the Shipping Cost?

Again this depends on the final destination and size of the shipment, but all requirements for the export of the shipment from Bali including packing and completion of the official export documentation is included in the price. When you contact us we will give you a definitive quote for your destination. As an example: November 2002 20ft Container CIF ( Container, Insurance, Freight ). Asia Pacific $1200 - $1800 Northern Europe $2200 -$2700 Americas $3200 - $4,500

19| Can you provide insurance for the transit of my goods ?

Yes, when shipping full containers and LCL cargo via our recommended shipping company we can insure the shipment for of the goods against any damage whilst in transit, until the time the consignment reaches your door. Cost is 1% of the total value of the cargo. Insurance for your shipment can be purchased in Indonesia from our shipping company. But we recommend you to go to your local insurance agent ask for "Ex-factory to your front door". Do internet search to find insurance agent nearby.

<Payment>
1| What are your payment terms and conditions ?

We request wire payment via Bank to Bank TT (Telegraphic Transfer). At confirmation of order we request a 50% deposit for the products. The balance, the final 50% for products and the shipping cost (100% ) to be paid when the container is sealed and ready to be delivered to the port. For LCL shipments we request 100% remittance in advance.

2| do payments need to be in USA currency?

Yes

3| Do you accept Credit Card or Letter of Credit payment ?

At this time we do not accept credit card payment but may do so in the future. The cost of an LC ( Letter of Credit ) whilst being a secure method of payment is prohibitive by the surcharges and complexities of the banking institutions of Indonesia.

<Wholesale/Retail>

1| Do You Give Discounts for large orders ?

Yes. We give the discounts for large orders.

2| Do you only sell Wholesale?

Yes.

3| Do you have a minimum quantity for an order?

Yes, a minimum order of $1000 is required.

<Returns and Guarantees>

1| Do you warranty the products you sell?

Yes , within the following parameters: We strive to provide high quality products and guarantee these items will reach you in good condition and we're sure you in turn will treat the goods with due respect until your customers take possession of them. At the time the goods pass to a third party we can no longer be responsible. However should there be any complaint we will try to resolve the matter in a fair and just manner to the satisfaction of all parties involved.

2| What is your return policy? Damaged goods?

In cases where items are damaged we will need you to supply us with photos of the damaged pieces and a short description of the problem and your estimated cost of the damage. we will offer you credit for your next order.

<Wood>

1| I have a proto type/samples of a carving I would like produced. Is your company able to either source the product or put me in contact with some one who can?

Yes, We are able to source and or produce any custom wood carving that you require. Please send us digital picture of the pieces that you are in need and its size and we will work on getting you a reproduction cost. If you do not have a picture but can describe what you need in detail we can also work in this fashion.

2| Can you tell me more about the wood you use?

Here's some types of wood we use:
Albesia or Belalu [Albizia falcata]
white, soft wood -- sometimes brown at the center, often used for inexpensive,painted wood carvings.

Crocodile or Satin Wood [Zanthoxylum rhetsa}
white, relatively hard wood. Carvings usually have a very smooth finish -- making them look look a little like ivory.

Suar or Rain Tree [Samanea saman]
Brown, hard wood - favored wood of importers outside of the tropics because the crisscrossed, interlocking grain keeps the wood from cracking when moved to drier climates. It can be finished to a fairly high gloss.

Waru or Grey Hibiscus [Hibiscus tiliaceus]
white blended with light gray the dark heartwood often makes for distinctive two-tone carvings. As this wood ages, the gray turns greenish, a very beautiful look. Gray hibiscus can be sanded to a very smooth finish.

<Textiles and Garment>

1| Do you understand the US Customs requirements for importing Batik Martial, Sarongs, Garments, Raw Fabric, Import Visas, and Quotas? Do you have US and European Quotas, Import Visas?

Yes, we have access to import visas "Quotas" for materials and garments shipped to the US and Europe. Prices of Quotas vary by the time of year purchased and the quantity needed. If you are planning to purchase a large volume of material and garments form Indonesia you may want to purchase quotas for your years purchases in February when they directly go on sale.

2| Please tell me more about the Rayon Batik Sarong that you carry?

There're hundreds of indonesian rayon batik sarong design on our online sarong catalog Batik Sarong .com . Our rayon batik sarongs made of 100% rayon fabric with 80/60 rayon construction for 1st grade sarong 72/42 rayon construction for the 2nd grade. We provide batik sarongs made of 2 meters of raw rayon material. Please be ware with other cheap sarongs, they may be made of 2 YARDs of raw rayon material (2 yards is shorter than 2 mrs)
Due to possible shrinkage during production process, our finish sarong measurement is 180x125 cm.

<Other>

1| Do you have a catalogue? Do you have a Hard copy Catalogue?

No, we don't. Sorry.

2| Where are you located?

We're located in Yogyakarta and Bali.
Visit our crafts shop in Bali

3| Do you have a table of customs duties and shipping charges for shipments to the US?

The US Tariff Schedule provided by the US Trade Commission is quite complicated and is already in a table format. If you have the time to read through the Tariff Schedule you may download a PDF file of the schedule located on the http://www.customs.gov/
If you are just making a personal order or do not have the time to study the Schedule our suggestion is to hire a customs broker in your area (do internet search).

4| How often you do have items in stock for your handmade crafts?

Rarely do we actually have item in stock. We purchases directly from the crafts maker production companies in Bali, Lombok, and Java. Stock of items that we sell through the site would create a logistical nightmare and financial burden. By selling directly from stocks that our artist have we are able to do three things that benefit our customers.

1) We are able to insure that items are new. Though we sell art, furniture and handicraft it is important that items are not dirty, color faded, or rotting.
2) We are able to pass the additional savings of housing and other inventory related costs onto our customers.
3) We are able to sell what people want stay away from pushing things that we have in stock.